Terms of service

About Your Order

At Munekawa, we use vegetable-tanned leather, known for its beautiful transparency and the unique character of each individual piece of leather.

Due to the natural characteristics of the material, wrinkles, vein marks, and other variations may be visible. These are natural expressions of the leather and do not affect the quality of the product.

Leather is a natural material. Individual products may vary in texture, appearance, color, and dyeing results depending on the leather batch.

Please note that the color of the product shown in images may appear slightly different from the actual product depending on your monitor and display settings.

Availability

To allow as many customers as possible to view and purchase our products, we share inventory between our directly operated store and our online store.

Therefore, depending on the timing of your order, an item may become out of stock even after you have placed your order.

Pre-Orders

For pre-order items, it may take up to approximately two months for the product to be completed and shipped.

If you need your order urgently, please contact us by phone or email. We will do our best to accommodate your request whenever possible.

However, for pre-orders placed between mid-November and February, the waiting period may be up to approximately three months.

Returns & Exchanges

If the Product Is Defective

We will exchange the product for a replacement. If you prefer a refund instead of an exchange, please let us know.

We will cover the shipping costs associated with returns or exchanges due to product defects.

Returns for Customer Reasons

Please contact us within 7 days of receiving the product.

We accept returns except for custom-made or personalized items, such as products with name engraving, limited-edition items, and products that have been damaged or show signs of use.

Please note that, due to the natural characteristics of leather, wrinkles, vein marks, and other variations may be visible. These are natural expressions of the leather and are not considered defects or quality issues.

For returns due to the natural characteristics of the leather or for reasons attributable to the customer (such as the product being different from what you expected), the following costs will be borne by the customer:

• Original shipping costs: Even if the order originally qualified for free shipping, the actual shipping costs incurred will be deducted from the refund.

• Cash-on-delivery fee: If cash on delivery was used, the actual cash-on-delivery fee incurred will be deducted from the refund.

• Return shipping costs: Please return the product using a prepaid shipping method.

• Return processing fee: JPY 880 (including tax)

※ About the Return Processing Fee

This fee covers costs incurred at the time of shipment and cancellation, including packaging materials that cannot be reused after a cancellation.

Important Notes Regarding Returns & Exchanges

Depending on the condition of the product and whether it has been used, we may not be able to accept a return or exchange.

If you wish to return or exchange a product, please contact us by email in advance.

If We Suspect a Fraudulent Order

If we determine that an order is highly likely to be fraudulent or unauthorized, we reserve the right to cancel the order immediately without prior notice.

We appreciate your understanding.

Shipping & Delivery

Domestic Shipping within Japan

We ship orders every Monday, Wednesday, and Saturday.

For the earliest possible delivery, please select "No preference" for your preferred delivery date.

If you need your order urgently, please contact us at:
+81-6-6632-5700

※ For orders placed with cash on delivery, a cash-on-delivery fee will be charged separately from the product price and shipping fee.

※ Products with name engraving are custom-made items and cannot be ordered using cash on delivery. Please be sure to pay by credit card or ID payment.

Shipping fee:
JPY 880 (including tax) per shipment
Okinawa: JPY 1,870 (including tax)

 

 

　※Shipping to China will be via EMS.